FAQ ink789 —
Answers to All Your Questions

You must be at least 18 years old to register and play at ink789. This is a mandatory legal requirement. During the KYC verification process, you are required to submit a valid identity document such as your MyKad or passport to confirm your age and identity. Any account found to be in violation of this age requirement will be terminated immediately.

KYC (Know Your Customer) is a mandatory identity verification process that all members must complete before making their first withdrawal. You will need to submit a clear photo of your MyKad or passport, along with recent proof of address such as a bank statement or utility bill. The KYC review process takes between 1 and 24 hours during business hours. KYC ensures your account is protected against identity fraud and keeps your funds secure.

No. Each user is only permitted to hold one active account at ink789. Owning multiple accounts is a violation of our terms of service and may result in all associated accounts being terminated with balances returned after review. If you are experiencing issues with your existing account, contact our support team for assistance — do not register a new account.

Log in to your account and go to "Profile Settings" or "Personal Information". You can update your email and phone number from there. Changes to critical details such as your email or phone number require OTP verification for security purposes. If you are unable to access your account to make changes, contact our support team and provide proof of identity.

ink789 accepts a variety of popular payment methods in Malaysia, including online bank transfers (FPX), digital wallets such as Touch 'n Go eWallet and GrabPay, Visa and Mastercard credit/debit cards, and crypto assets such as USDT and Bitcoin. All deposit transactions are processed instantly or within a few minutes.

The minimum deposit at ink789 is as low as RM10, making it a friendly platform for new players who want to try their luck without significant risk. This minimum may vary slightly depending on the payment method chosen. There is no set maximum for standard deposits; however, transactions exceeding certain thresholds may require additional verification in accordance with our security procedures.

Withdrawals at ink789 are processed quickly — most requests are completed within 15 minutes to 1 hour for fully KYC-verified accounts. Withdrawals to local Malaysian banks such as Maybank, CIMB, Public Bank, and RHB are typically completed within 1 to 3 hours. Requests made late at night or over the weekend may take slightly longer due to bank operating hours.

ink789 does not charge any processing fees for standard deposits and withdrawals. However, third-party payment providers may apply their own small charges depending on the method you use — this is beyond our control. For crypto withdrawals, a variable network fee (gas fee) determined by blockchain network conditions at the time will be charged by the network, not by ink789.

A withdrawal request may be rejected or delayed for several reasons: incomplete KYC, unmet bonus rollover requirements, bank account details that do not match the name on your ink789 account, or activity that triggers an automatic security review. Check your email notifications for details on the reason for rejection, or contact our support team for clarification and immediate assistance.

ink789 offers a wide range of attractive bonuses for both new and existing members. These include a welcome bonus of up to 100% on your first deposit, daily deposit bonuses, weekly cashback of 5% to 10%, a referral bonus for inviting friends, an account anniversary bonus, and special promotions during major sporting events. The ink789 VIP loyalty program also provides exclusive rewards for active players.

Rollover requirements mean you must wager a specified amount before a bonus can be withdrawn as cash. For example, if the rollover is 10x and you receive a RM50 bonus, you need to wager RM500 before that bonus amount can be withdrawn. Rollover requirements vary by bonus type — please read the terms of each promotion carefully before accepting it. You can track your rollover progress in the "Bonus" section of your account.

Yes. If you do not wish to receive a particular bonus and prefer not to be bound by rollover requirements, you can choose not to activate it when making a deposit. There is also an option to cancel an unused bonus through the "Active Bonuses" section in your account — however, this may also forfeit the bonus amount. Contact support if you need assistance with this.

ink789 offers over 500 games across a wide range of categories: video slots with modern and classic themes, Live Casino with real dealers for Baccarat, Blackjack, Roulette, and Dragon Tiger, interactive fish shooting games, Sports Betting covering football, badminton, tennis, and esports, and lobby games with progressive jackpots. All games are provided by internationally licensed software suppliers.

Yes. All games at ink789 use a Random Number Generator (RNG) certified by independent international auditing bodies. This ensures every game round is completely random and cannot be manipulated by any party. Live Casino games are broadcast in real time from licensed studios with professionally trained dealers, guaranteeing full transparency in every session.

Some slot games and casino games at ink789 are available in demo mode, letting you try them without using real money. This is great for understanding how a game works before betting with real money. However, winnings from demo mode cannot be withdrawn — it is for practice purposes only. Live Casino games and Sports Betting are available in real-money mode only.

ink789 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same standard used by leading banks worldwide. Your personal information is stored on secure servers and will not be shared with third parties without your consent, except as stated in our Privacy Policy. Payments are processed through licensed payment gateways compliant with PCI-DSS standards.

Log in to your account, go to "Security Settings" and select "Enable 2FA". You can choose between SMS verification to your registered phone number, or an authenticator app such as Google Authenticator. Once enabled, every login will require an OTP code in addition to your password. We strongly encourage all members to activate 2FA as an extra layer of protection for their account.

Immediate steps: change your password right away, enable 2FA if you have not already done so, and review your login history and transaction activity in your account. Contact the ink789 support team via live chat and report the situation — we can temporarily freeze your account for a security investigation. Also remember to change the password of the email address linked to your ink789 account.